Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine and record details of lost or found item.
   • Obtain and verify descriptions and relevant details of lost or found item.
   • Tag found item and place in designated location.
   • Use lost and found register to record details of item.
2. Assist customer with lost or claimed item.
   • Conduct all communication with property owner in a professional manner.
   • Provide details of organisational procedures and obligations for lost or found item.
   • Investigate and trace lost item.
   • Investigate and confirm ownership of found item.
   • Verify claimant identification before release of found item.
   • Obtain claimant signature for collection of claimed item.
3. Complete end of shift duties.
   • Update lost and found register to reflect investigation and collection of items.
   • Complete lost and found reports according to organisational procedures.
   • Recommend improvements to lost and found procedures as required.

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.
Details of lost or found item must include:	date, time and location of loss date, time and location of find description of lost or found item owner contact details.
Lost and found reports must include:	daily or weekly reports logs or journals verbal or written reports hard copy or electronic reports.

---

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide efficient and courteous lost and found service on at least three different occasions, using appropriate communication skills to determine required details of lost or found items

record clear details of above lost or found items and prepare simple reports according to organisational procedures on each of the above service occasions

complete investigation of above lost or found items within timeframes determined by the property owner or organisation.

---

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

for lost and found items:

organisational procedures for providing services

methods to succinctly and clearly record details

for lost items:

methods to trace items and determine ownership

for found items:

methods to locate items and determine ownership

typical storage facilities for items

security requirements for storage

formats for lost and found registers and reports, and required content of entries.

---